Legal Disclaimer

Important Notice: Before using any services offered by TrueWatch, please read and thoroughly understand this disclaimer.

You may choose not to use TrueWatch services, however if you do use TrueWatch services, your usage will be regarded as acceptance of the entire content of this disclaimer. TrueWatch refers to the website operated by TRUEWATCH TECHNOLOGY INC PTE. LTD. (hereinafter referred to as “TrueWatch”), with the domain www.truewatch.com.

Member Responsibility

Some services offered by TrueWatch function as an electronic bulletin board service (BBS). Information provided or posted by members (including but not limited to usernames, company names, contact details, images, and videos) is submitted voluntarily by members. Members are fully responsible for the accuracy, legality, and reliability of the information they provide.

If any entity or individual believes that content on the TrueWatch website (including member-posted product information) infringes upon their legal rights, they should promptly submit a written notice to TrueWatch via our email at [email protected]. The notice should include:

  1. Proof of identity;

  2. Evidence of ownership;

  3. Specific links (URLs) to the allegedly infringing content; and

  4. Detailed proof of the infringement.

TrueWatch will acknowledge receipt of valid notices within 7 business days and legally remove the content suspected of infringement.

Content Authenticity and Endorsement

TrueWatch’s reposting of works (including forum content) is solely for the purpose of disseminating information. Such reposting does not imply:

  • An endorsement of the views expressed, or

  • A verification of the authenticity or accuracy of the content by TrueWatch or its affiliated companies.

Limitation of Liability

TrueWatch shall not be liable for any damages arising from inaccuracies, errors, or misuse of member-posted information. Users are encouraged to exercise discretion and conduct due diligence when engaging with content or other members on the platform.

Intellectual Property Statement

TrueWatch owns the copyright of all content on the TrueWatch website (excluding product information posted by members), including but not limited to text, images, software, audio and video. The following conditions apply to the authorized use of website content:

  • Content may only be used for informational or personal purposes.

  • Reproduction or distribution must include this copyright notice.

  • Any commercial use of the content requires prior written consent from TrueWatch.

All products, technologies and programs displayed on the TrueWatch website or platform are the intellectual property of TrueWatch.

The names "TrueWatch" and other product service names, as well as related graphics and logos, are registered trademarks of TrueWatch. Unauthorized use of these trademarks, including but not limited to copying, dissemination, display, mirroring, uploading, or downloading, is strictly prohibited. TrueWatch reserves the right to take legal action against any infringements.

Reporting Violations

If you suspect an intellectual property violation, please email us: [email protected] or contact us via our customer service hotline at (+65) 6924-1094 to report the issue or request clarification regarding permissions.

Privacy Notice

TrueWatch respects and protects the privacy of all users of its services. To provide more accurate and personalized experiences, TrueWatch may collect, use, and disclose your personal information in accordance with this Privacy Notice. TrueWatch is committed to handling your information with the utmost care and diligence. Unless otherwise stated in this Privacy Notice, TrueWatch will not disclose or share your personal information with third parties without your prior consent.

TrueWatch may update this privacy notice periodically. When significant changes occur, TrueWatch will provide prominent notifications via email, website announcements, or in-app messages. By continuing to use TrueWatch services, you agree to the updated Privacy Notice. This privacy notice is an integral part of the TrueWatch Service Agreement.

Scope of Application

  1. Personal or organizational information provided during account registration, such as name, contact information, and organizational details, as required by TrueWatch;

  2. Information automatically sent by your browser and device when accessing TrueWatch services or visiting the TrueWatch website, including but not limited to your IP address, browser type, language settings, date and time of access, device software and hardware characteristics and the web pages you accessed;

  3. Personal data lawfully obtained by TrueWatch from business partners for improving services and providing a seamless user experience.

You understand and agree that the following information is not covered by this privacy notice:

  1. Information you post using TrueWatch's BBS services;

  2. Information you disclose publicly while using services provided by TrueWatch;

  3. Credit evaluations, actions that violate laws or TrueWatch rules and the measures that TrueWatch has taken against you.

Information Usage

  1. TrueWatch shall not provide, sell, rent, share, or trade your personal information to any unrelated third party unless we have obtained your prior consent, or except in cases where the third party and TrueWatch (including TrueWatch affiliates) are individually or jointly providing services to you, and upon the conclusion of the Services, the third party is prohibited from accessing the personal information previously made available to them;

  2. TrueWatch prohibits any third party from collecting, editing, selling, or freely distributing your personal information through any means. If any TrueWatch user engages in such activities, once discovered, TrueWatch reserves the right to terminate the service agreement with that user immediately;

  3. To enhance user experience, TrueWatch may use your personal information to provide you with updates and information that may interest you, including to sending you information about products and services, or sharing information with TrueWatch partners, enabling them to send you information about their products and services (this requires your prior consent). You may manage or withdraw your consent at any time through the account settings or by contacting TrueWatch customer support;

  4. For customers using the TrueWatch ICSP service, TrueWatch will maintain the confidentiality of any relevant information, plans, or architectures obtained during cooperation. This information will not be shared with any third party without your explicit consent.

Information Disclosure

TrueWatch may disclose your personal information, in whole or in part, under the following circumstances:

  1. Disclosure to third parties will occur only with your prior consent;

  2. If you are a qualified intellectual property complainant and have filed a complaint, TrueWatch may disclose your information to the respondent upon request to facilitate the resolution of potential rights disputes;

  3. TrueWatch will disclose your personal information to third parties, administrative bodies, or judicial institutions in accordance with applicable laws or upon lawful requests by such institutions;

  4. If you violate relevant Singapore laws, regulations, or the TrueWatch Service Agreement or related rules, TrueWatch may disclose your personal information to third parties as necessary;

  5. When required to provide the products or services you request, TrueWatch may share your personal information with third parties essential for service delivery;

  6. In transactions facilitated on the TrueWatch platform, if one party has fulfilled or partially fulfilled their obligations and requests information disclosure, TrueWatch may provide necessary information, such as contact details of the transaction counterpart, to facilitate transaction completion or dispute resolution;

  7. TrueWatch may disclose your personal information in other circumstances deemed appropriate according to laws, regulations, or applicable website and/or platform policies.

Information Storage and Exchange

The information and data collected about you by TrueWatch will be stored on the servers of TrueWatch and/or its affiliated companies. This information and data may be transmitted to, accessed, stored and displayed in countries or regions outside of your country of residence or the location where the information was initially collected. TrueWatch ensures that cross-border transfers of personal data are conducted in compliance with applicable data protection laws.

Use of Cookies

  1. If you do not choose to refuse cookies, TrueWatch will set or access cookies on your computer or device to enable you to log in or use TrueWatch services or features that rely on cookies. TrueWatch uses cookies to provide more thoughtful personalized services, including tailored promotional services;

  2. You have the right to accept or refuse to accept cookies. You can modify your browser settings to refuse cookies at any time. However, please note that refusing cookies may limit your ability to log in or access certain TrueWatch services and features that depend on cookies;

  3. Information collected through cookies set by TrueWatch will be handled in accordance with this notice, ensuring your data is protected and used responsibly.

Information Security

  1. Please keep your account and password information secure. TrueWatch employs security measures such as server backups and user password encryption to ensure your information is not lost, misused or altered. While TrueWatch makes every effort to safeguard your data, please note that no security measures are entirely impenetrable in information networks;

  2. When using the TrueWatch Services for online transactions, you may need to share personal information, such as contact details or postal addresses with counterparties or potential counterparties. Please protect your privacy by only share personal information when absolutely necessary and monitor for unauthorized access or use of your personal data. If you discover that your personal information, particularly your TrueWatch account and password, has been compromised, contact TrueWatch customer service immediately so that appropriate measures can be taken;

  3. Customers can log into the TrueWatch console via a browser and navigate to "Account Management" section to initiate the cancellation of their TrueWatch account. For step-by-step guidance, please refer to the "TrueWatch Account Cancellation Instructions".

Unless otherwise specified by law, once an account is cancelled, your information will be deleted from TrueWatch and cannot be recovered. Please proceed with caution.

Important Notice:

Unless otherwise required by applicable laws or regulations, once an account is cancelled, all associated information will be permanently deleted from TrueWatch systems and cannot be recovered. Please proceed with caution before confirming account cancellation.

Special Attention to Minors

TrueWatch services are intended for use only by individuals with full civil rights capacity and full civil conduct capacity. If you are a minor or otherwise lack full capacity to enter into binding contracts under Singapore law, you are not authorized to use TrueWatch services, and TrueWatch requests that you do not provide any personal information.

If TrueWatch inadvertently collects personal information from minors, we will delete such data promptly upon discovery. If you believe we may have collected information from a minor, please contact TrueWatch customer service immediately.

User Rights:

Under applicable laws, including Personal Data Protection Act 2012 (PDPA) of Singapore, you have the right to:

  1. Access and correct your personal data;

  2. Withdraw consent for data usage;

  3. Request the deletion of your personal information (subject to legal obligations).

If you have any concerns or questions, please contact us.

Updates to the Privacy Notice

  1. TrueWatch reserves the right to revise this privacy notice as necessary to reflect changes in laws, regulations, or business practices;

  2. Without your explicit consent, TrueWatch will not limit any rights granted to you under this privacy notice. All revisions will be published on a dedicated page for transparency;

  3. For significant changes to the privacy notice, TrueWatch will provide prominent notifications in advance. Notifications may include website announcements, emails, or direct communications detailing the specific changes;

  4. Significant changes referred to in this notice include but are not limited to:

  • Significant changes in our service model. Modifications in the purpose of processing user information, types of user information processed, or methods of processing;

  • Significant changes in control, organizational structure, or ownership, such as those resulting from business judgments, mergers, acquisitions, or bankruptcy;

  • Alterations to the main entities with whom user information is shared, transferred, or publicly disclosed;

  • Significant changes affect your rights to participate in the processing of your information and how you can exercise those rights;

  • Changes in the department responsible for handling user information security, contact methods and complaint channels;

  • When the user information security impact assessment report indicates a high risk.

  1. For significant changes that materially impact the processing of your personal data, you may opt out of the affected services by contacting TrueWatch customer service.

Retention Policy

All collected information is retained only as long as necessary to fulfil the purposes outlined above, unless otherwise required by law.

How to Contact Us

If you have any questions or comments about this Privacy Notice, or if you wish to inquire about TrueWatch's practices and operations concerning this notice, please feel free to contact us via our customer service hotline at (+65) 6924-1094.

Alternatively, you may reach us through the following methods:

  • Email: [email protected]

  • Address: 18 Kaki Bukit Road 3, #04-11, Entrepreneur Business Centre, Singapore 415978

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