Session Replay
Replay real user journeys and user behaviours for both your web and mobile applications.
Pay-As-You-Go
$0.35
per 1K sessions*
- Comprehensive Web & Mobile Visibility
Record and replay user sessions across web, Android, and iOS to swiftly reproduce crashes and errors, supported by flexible RUM‐based data retention. - Multi‐Layered Session Analysis
Trace sessions, views, errors, and user actions with adjustable playback and inactivity skipping, filtered by environment, version, or service for targeted insights. - Heatmap Visualization and Data Insights
Map click distributions—spotting metrics like total clicks and rage clicks—across varied screen resolutions, enabling seamless collaboration and continuous UX optimization.
*Billed daily, the cost is based on the number of sessions that generate session replay data.
Multi-Year/Volume Discounts Available
Common Question
- How is the number of sessions with session replay data calculated?
- The number of sessions with actual session replay data is determined by identifying sessions where the session data includes has_replay: true. The total is calculated based on the number of unique session_id entries that meet this condition.
- Can I selectively record sessions for specific user segments or pages?
- Yes, Truewatch allows you to configure session recording rules to focus on specific user segments, actions, or pages. This helps optimize storage and ensures you capture only the most relevant data for analysis.
- How does Truewatch protect sensitive user data during session replays?
- Truewatch offers advanced data masking features to hide sensitive information such as personal data or payment details during session replays, ensuring user privacy and compliance with data regulations like GDPR.
- What level of detail can I see in session replays for mobile apps?
- Session replays for mobile apps capture detailed interactions, including gestures like taps, swipes, and scrolls, along with screen transitions and device information. This provides a complete view of the user journey on mobile platforms.
- How can session replays help me identify and resolve user experience issues?
- With session replays, you can visually track user behavior and identify areas of confusion, frustration, or errors. This helps pinpoint specific issues, such as broken links or slow-loading pages, and improves overall user experience by addressing them effectively.
- How are sessions billed if there is an exceptionally long active session?
For sessions with a time_spent exceeding 4 hours, the session will be split into multiple billable sessions based on its duration. If time_spent > 4 hours, the number of billable sessions is calculated as:
- Billable sessions = Integer (time_spent / 4 hours)
If time_spent ≤ 4 hours, it is billed as a single session.